Privacy Policy

Who we are

PAC Digital is a trading name of PAC Metrology Ltd, a company registered in England and Wales. Company number: 17055602.

We are the data controller for personal data collected through this website. You can contact us at info@pacdigital.co.uk.

Information we collect

We only collect the information we need in order to respond to enquiries and deliver our services.

• Contact details you submit through our enquiry form, such as your name, company, email address and telephone number.
• The content of your enquiry, including any project details or budget indication you choose to provide.
• Correspondence between us where you contact us by email.
• Anonymous, aggregated usage statistics about how visitors use this website.

How we use your information

• To respond to your enquiry and provide the information you have asked for.
• To prepare proposals, quotations and project documentation.
• To deliver, support and improve services you have engaged us for.
• To meet our legal, accounting and record-keeping obligations.

Our lawful basis

Where you contact us about a project, we process your data on the basis of our legitimate interest in responding to business enquiries, or to take steps to enter into a contract with you.

Where we are legally required to retain records, such as for tax purposes, we process data to comply with a legal obligation.

Marketing

We do not add enquiry contacts to marketing lists, and we do not sell, rent or trade personal data to third parties.

Data sharing

We use a small number of trusted service providers to operate our business, such as website hosting, email and accounting platforms. These providers process data only on our instructions.

We may disclose information where we are required to do so by law or by a regulatory authority.

How long we keep data

Enquiry data is kept for as long as it is useful to the conversation, and then deleted. Records relating to completed projects are retained for as long as we are required to keep them for contractual, accounting and legal purposes.

Data security

Data is transmitted over encrypted connections and stored on access-controlled systems. We restrict access to personal data to those who need it to carry out their work.

Your rights

Under UK data protection law you have rights over your personal data.

• The right to be informed about how your data is used.
• The right to request a copy of the data we hold about you.
• The right to have inaccurate data corrected.
• The right to request erasure of your data where there is no ongoing reason for us to keep it.
• The right to object to or restrict how we process your data.
• The right to complain to the Information Commissioner’s Office (ICO).

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised date.